Tech Support Advisor – Antivirus Specialist - Remote

Overview

Join Sutherland Bulgaria as a Tech Support Advisor specializing in antivirus software, providing exceptional customer support and technical guidance.

In Short

• Provide customer support for antivirus software.
• Manage inquiries about accounts, subscriptions, and technical issues.
• Resolve customer issues related to software purchases and renewals.
• Guide customers through installation and troubleshooting of antivirus programs.
• Communicate effectively in German and English.
• Maintain positive relationships with customers.
• Work flexible hours from home.
• Receive world-class online training.
• Enjoy a stable job with a long-term contract.
• Benefit from comprehensive health and life insurance.

Requirements

• Fluent in German (B2H/C1) and good English (B2).
• Previous customer service experience is a plus.
• Intermediate technical PC knowledge.
• Strong communication and interpersonal skills.
• Positive attitude and a willingness to help.

Benefits

• Fixed working hours, Monday to Friday.
• Flexible work-from-home options available.
• 21 days of paid annual leave.
• Food vouchers provided.
• Defined career paths focusing on technical growth.