Music Streaming Platform Customer Specialist (Turkish and English) - Remote

Overview

Join Sutherland Bulgaria as a Customer Service Professional for a leading music streaming platform, providing exceptional email and chat support in Turkish and English.

In Short

• Provide email and chat support to Spotify users.
• Answer common "how-to" and FAQ-type questions.
• Assist with account management and payment-related issues.
• Guide users through troubleshooting steps.
• Work in a fully remote environment from Bulgaria.
• Utilize strong written communication skills.
• Collaborate in a positive team environment.
• Receive permanent contract with job security.
• Enjoy additional health and life insurance benefits.
• Participate in performance bonuses and career growth opportunities.

Requirements

• Fluent in Turkish (C1) and English (C1).
• Valid EU work permit.
• Prior customer service experience is a plus.
• Strong written communication and problem-solving skills.
• Positive, can-do attitude.
• Ability to explain complex topics simply.

Benefits

• Permanent contract with long-term job security.
• Fully remote training and work.
• 21 days of paid annual leave.
• Food vouchers and Multisport card.
• World-class training and career growth opportunities.
• 24/7 psychological support.