Customer Service Expert for Music Streaming Platform (Italian and English) - Remote

Overview

Join Sutherland Bulgaria as a Customer Service Expert for a leading music streaming platform, providing non-voice support in a multicultural environment.

In Short

• Provide email and chat support for customers.
• Assist with account and payment-based questions.
• Answer FAQ and troubleshooting inquiries.
• Work in a dynamic, international team.
• Support for a music streaming service with millions of users.
• Long-term job security with a permanent contract.
• Additional health and life insurance.
• 21 days of paid annual leave.
• Competitive salary and employee discounts.
• Opportunity for career development.

Requirements

• Excellent written skills in Italian (C1).
• Good verbal and written skills in English (B2 or above).
• Valid work permit to work in the EU.
• Previous experience in customer service is a plus.
• Strong communication and interpersonal skills.
• Positive attitude and problem-solving abilities.
• Able to present complex information simply.

Benefits

• Long-term job security with a permanent contract.
• Health and life insurance.
• 21 days of paid annual leave.
• Paid breaks and food vouchers.
• Clear career path and training opportunities.
• Employee assistance and discounts.
• Wellness initiatives and team-building events.