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Music Streaming Platform Customer Expert with German and English - Remote

Posted Yesterday
Customer Service
Full Time
Bulgaria

Overview

Join Sutherland Bulgaria as a Customer Service Professional supporting Spotify, the leading music streaming platform, from the comfort of your home in Bulgaria.

In Short

  • Provide email and chat support to users
  • Answer common 'how-to' and FAQ-type questions
  • Assist with account management and payment-related issues
  • Guide users through troubleshooting steps
  • Work in a fully international and collaborative environment
  • Must have excellent written German (C1) and English (C1)
  • Valid EU work permit required
  • Prior customer service experience is a plus
  • Strong written communication and problem-solving skills
  • Engaging employee events and wellness initiatives

Requirements

  • Excellent written German (C1) and English (C1)
  • Valid EU work permit
  • Prior customer service experience is a plus
  • Strong written communication and problem-solving skills
  • A team player with a positive attitude
  • Comfortable explaining complex topics clearly

Benefits

  • Fully digital onboarding and contract signing
  • Recognition and referral programs
  • Engaging employee events and wellness initiatives
  • Learning platforms and certification support
  • Exposure to global business and an inclusive environment
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Sutherland

Sutherland is a dynamic and analytical company focused on workforce management solutions. With a team of energetic and dedicated individuals, Sutherland emphasizes the importance of workforce planning, scheduling, and real-time management to enhance operational efficiency. The company seeks to build fulfilling careers for its employees while driving success through effective analysis, implementation of systems, and collaboration with local managers and project leaders. Sutherland values strong communication, leadership, and analytical skills, aiming to uphold performance metrics and foster a supportive team environment.

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