Concierge Healthcare Customer Service Representative - Remote

Overview

We are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market.

In Short

• Respond to customer inquiries via phone and internal systems.
• Document all customer interactions accurately.
• Research and resolve inquiries related to accounts and services.
• Strive for first-contact resolution whenever possible.
• Escalate complex issues appropriately.
• Assist customers with account updates and service requests.
• Support onboarding and orientation for new customers.
• Conduct outbound outreach initiatives as assigned.
• Utilize multiple systems efficiently.
• Meet productivity and quality expectations.

Requirements

• High School Diploma or equivalent required.
• Minimum 3 years of customer service experience.
• Experience in healthcare or related industries preferred.
• Familiarity with New York City and the five boroughs required.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities.
• Ability to multitask and navigate multiple systems.
• Ability to work independently in a remote environment.

Benefits

• Remote work opportunity.
• Supportive team environment.
• Opportunity to help customers in healthcare.