On-Demand Customer Support Consultant (Fluent in German & English) - Remote

Overview

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Handle inbound customer inquiries during designated evening shift hours.
• Provide on-call support via calls and chats.
• Document cases and escalate complex issues as needed.
• Follow internal procedures and collaborate with teams.
• Troubleshoot hardware-related issues.
• Handle sensitive customer data securely.
• Apply customer happiness practices.
• Maintain understanding of client solutions and meet KPIs.
• Communicate with developers and specialists.
• Work under a per-ticket compensation model.

Requirements

• Fluency in German and English (C1 or higher).
• 6-12 months of customer support experience.
• Availability to work night shifts consistently.
• Strong analytical thinking and research skills.
• Proactive and responsible attitude.
• Personal computer with stable internet connection.

Benefits

• Fixed schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD per ticket.
• Rewards for referring friends.
• Balance between workload and personal time.
• Responsive leadership interested in your development.
• A culture built on trust, with no time-tracking.