L2 Technical Support Consultant & Backend Engineer - Remote

Overview

Join our team as an L2 Technical Support Consultant specializing in derivatives and capital markets risk management, where you will provide technical support and develop backend systems.

In Short

• Provide L2 support to customers, diagnosing and resolving complex technical issues.
• Develop and maintain backend systems using Java/Spring Boot and MongoDB.
• Gather data to ensure the required technical info is collected to resolve complex tickets.
• Ensure customer satisfaction with any interaction.
• Maintain working knowledge of client’s products and services.
• Communicate with developers and other departments to identify and troubleshoot technical issues.
• Work with customers’ sensitive information securely.
• Work in a fully remote environment with a fixed schedule.
• Opportunity for personal growth and development.
• Join a supportive and inclusive international team.

Requirements

• Excellent English communication skills (C1 level).
• 2+ years experience in back-end software development.
• Proficiency in Java/Spring Boot and MongoDB.
• Good understanding of on-premise IT infrastructure.
• Positive and pragmatic attitude.
• Personal laptop/computer with stable internet connection.

Benefits

• Fixed schedule: Monday to Friday, 6 AM – 2 PM, Philippines time.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance.
• Responsive management interested in your growth.
• Greenhouse conditions for self-development.