Customer Support Consultant - Remote

Overview

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Handle customer inquiries related to e-commerce via emails, calls, and chats
• Build positive and long-lasting relationships with customers
• Provide support and guidance to customers regarding orders
• Meet team KPIs
• Stay up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest customer happiness practices

Requirements

• Fluent German (C1 level minimum) and upper-intermediate English
• 1 year of experience in customer support
• Strong communication skills
• Positive, responsible and proactive attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday–Friday, 10 AM–6 PM, CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development