Customer Support Consultant (Native Vietnamese) - Remote

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural environment while working from home.

In Short

• Provide exceptional customer support via chats and emails
• Build positive relationships with customers
• Meet team KPIs
• Stay updated with technology
• Handle sensitive customer information securely
• Apply customer happiness practices
• Maintain knowledge of client products and services
• Communicate with developers and other departments

Requirements

• Native Vietnamese and English communication skills
• At least 6 months of customer support experience
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer with stable internet

Benefits

• Rotating shifts on a monthly basis
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Bonuses for referrals
• Paid training and probation
• Work-life balance
• Responsive management
• Opportunities for self-development