Customer Support Consultant (Fluent in German & English) - Remote

Overview

Join our team as a Customer Support Consultant for a luxury brand and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

• Provide exceptional customer support via emails and calls
• Handle inquiries in the global CRM following established processes
• Build positive and long-lasting relationships with customers
• Communicate with potential customers
• Accurately update and categorize leads in the system
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

Requirements

• Fluent German and English (C1 written and spoken for both languages is a must)
• Previous experience in the luxury customer support
• Attentive to details
• Experience in sales is an advantage
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Schedule: 5 days per week, rotating 4 types of shifts: 4 PM–12 AM, 5 PM–1 AM, 6 PM–2 AM, 7 PM–3 AM, Philippines time
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development