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Customer Support Consultant (German & English) - Remote

Posted Yesterday
Customer Service
Full Time
Worldwide

Overview

Join our Customer Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

  • Handle customer inquiries via emails, calls, and chats
  • Build positive and long-lasting relationships with customers
  • Process and refund orders
  • Provide support and guidance to customers regarding products
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Apply the latest customer happiness practices

Requirements

  • Fluent German (C1 level minimum) and upper-intermediate English
  • Experience in customer support
  • Positive, responsible, and proactive attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

  • Fixed schedule: Monday–Friday, 3 PM–11 PM, Thailand time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
SupportYourApp logo

SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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