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Customer Support Consultant (Fluent German & English) - Remote

Posted 3 days ago
Customer Service
Full Time
Bulgaria

Overview

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

In Short

  • Provide exceptional customer support via emails
  • Process account seizures in a timely manner
  • Provide information on loan terms and legal matters
  • Manage tickets and workflows using Zendesk and Jira
  • Maintain clear and structured case documentation
  • Collaborate with internal teams for issue resolution
  • Meet team KPIs
  • Stay updated with cutting-edge technology
  • Securely handle customers’ sensitive information
  • Apply customer happiness practices

Requirements

  • Excellent English and German skills (C1 level)
  • Experience in customer support
  • Background in banking, legal, or financial services
  • Solid understanding of GDPR and data privacy standards
  • Proficiency in Zendesk and Jira
  • Analytical and research skills
  • Strong attention to detail
  • Positive and responsible attitude
  • Personal laptop/computer with stable internet connection

Benefits

  • Fixed schedule: 9 AM – 6 PM CET
  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referrals
  • Paid intensive training
  • Work-life balance
  • Responsive management focused on growth
  • Conditions for self-development
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SupportYourApp

SupportYourApp is a leading Support-as-a-Service company that specializes in providing secure technical and customer support services for tech companies worldwide. Established in 2010, the company has grown to become an industry leader in premium outsourced customer support, operating across eight global hubs and serving clients from over 30 countries in more than 60 languages. With a strong emphasis on a People First management approach, SupportYourApp fosters a multicultural and multilingual work environment, prioritizing the well-being and development of its team members. The company is committed to inclusivity and offers flexible remote work opportunities, making it an ideal place for individuals from diverse backgrounds to thrive.

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