L2 Electrotechnical Support Engineer (Part-Time, Remote)

Overview

Join our team as an L2 Electrotechnical Support Engineer and provide exceptional technical support in a multicultural and multilingual environment while working remotely.

In Short

• Provide technical support via calls and emails.
• Assume ownership of technical issues.
• Resolve support inquiries of varying difficulties.
• Gather data for complex ticket resolutions.
• Process customer inquiries and provide solutions.
• Maintain knowledge of client products and services.
• Support on-site activities for technicians and customers.
• Manage records of failures and maintenance activities.

Requirements

• Excellent English communication skills (C1 level).
• 2–4 years of experience in technical support or related roles.
• Strong knowledge of basic electrical concepts.
• Experience communicating with electricians or contractors.
• Familiarity with construction plans or wiring schematics.
• Experience with Google Workspace and ticketing systems.
• Experience with CRM and accounting software.
• Excellent interpersonal skills.

Benefits

• Flexible schedule.
• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD.
• Bonuses for referring friends.
• Paid training and probation.
• Work-life balance.
• Supportive management.
• Opportunities for self-development.