Customer Support Consultant (Native Dutch) - Remote

Overview

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

In Short

• Provide customer support via emails and chats
• Build positive and long-lasting relationships with customers
• Identify and escalate complex technical issues
• Assist customers with inquiries related to product features
• Meet team KPIs
• Securely work with customers’ sensitive information
• Maintain working knowledge of client’s products and services

Requirements

• Native Dutch and English B2 communication skills
• At least 6 months of experience in a customer support role
• Experience in crypto/trading/blockchain is a must
• Experience providing support via live chats
• Experience with CRM systems
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop/computer with stable internet connection

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth
• Greenhouse conditions for self-development