Customer Service Agent - Remote

Overview

We are seeking a proactive and customer-focused Customer Service Agent to join our Customer Support team. You will be the first point of contact for our customers, delivering exceptional service via live chat.

In Short

• Provide exceptional customer service via live chat.
• Handle customer complaints with professionalism and empathy.
• Assist customers with account management and technical troubleshooting.
• Build positive relationships with customers.
• Investigate and resolve customer issues.
• Work closely with other departments to resolve customer concerns.
• Adhere to established workflows and quality standards.
• Continuously update product knowledge.
• Support team initiatives aimed at improving customer experience.
• Demonstrate strong self-motivation and accountability.

Requirements

• Previous experience in a customer service role.
• Strong written and verbal communication skills.
• Proficiency in using customer service tools and CRM platforms.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently in a remote environment.
• Experience in iGaming or online betting platforms is desirable.
• Knowledge of cryptocurrencies and blockchain technology is a plus.

Benefits

• Work in a fast-paced and innovative environment.
• Opportunity to be part of a growing iGaming company.
• Flexible working hours in a remote setting.
• Collaborative team culture.
• Continuous learning and development opportunities.