Head of Engineering, Voice AI - Remote

Overview

We are seeking a Head of Engineering, Receptionist to own Sully.ai’s voice agent. You will lead end-to-end velocity, reliability, and quality for telephony, ASR, dialog, and scheduling.

In Short

• Own voice stack architecture across telephony, ASR, TTS, diarization, dialog, and EHR write-back.
• Drive reliability and latency with SLAs, error budgets, incident response, and observability.
• Lead enterprise EHR integrations and multi-office configuration tooling for large practices.
• Build scheduling sync that is conflict free across EMRs and calendars.
• Hire, coach, and organize teams for platform, voice, SMS, integrations, and dashboard.

Requirements

• 7+ years engineering with 3+ years leading teams shipping real-time voice agents at scale.
• Deep telephony and realtime expertise across Twilio or SIP, WebRTC or gRPC, Kafka or queues.
• Strong ASR and TTS production experience and prompt or policy or routing for LLM agents.
• Proven CI or CD, Kubernetes, Docker, and cloud on GCP or AWS or Azure.
• Track record reducing p95 or p99 latency and raising correctness in production ML systems.

Benefits

• Shape the Future of Healthcare: Build category-defining partnerships that enable doctors to focus on saving lives.
• Early-Stage Impact: Join early and play a critical role in shaping our partnership roadmap and overall company growth.
• Remote-First Culture: Work with a talented, mission-driven team in a flexible, remote environment.
• Competitive Compensation: Enjoy a competitive salary, equity, and the opportunity to make a real difference.
• Solve Scalability Challenges: Tackle complex challenges in a rapidly growing company, driving impactful change in healthcare.