Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Sully.ai, you will provide exceptional support to global customers, troubleshoot technical issues, and collaborate with various teams to enhance customer experience.

In Short

• Provide exceptional support to global customers via email, chat, and video calls.
• Troubleshoot technical issues and ensure fast, effective resolutions.
• Collaborate with Product, Engineering, and Sales to improve customer experience.
• Maintain and update support documentation and knowledge bases.
• Advocate for customer needs and provide feedback to refine our platform.

Requirements

• 3-5 years of customer support experience, preferably in SaaS or tech.
• Excellent English communication skills.
• Ability to read JSON structure.
• Familiarity with support tools like Intercom.
• Ability to work independently in a fast-paced, remote environment.
• Technical troubleshooting skills and a passion for technology.
• Experience building trust and establish rapport with customers at all levels.

Benefits

• Equal opportunity employer.
• Consideration for employment without regard to protected status.
• Prohibition of workplace harassment.