SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

In Short

Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
Opportunity to work for a fast-growth global company in the rapidly growing analytics space
Opportunity for career development and growth opportunities as we grow and scale
Opportunity to build industry relationships and work alongside seasoned industry experts
Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!

Requirements

BS or BA Degree or equivalent experience
9+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk required
5+ years of experience with Business Intelligence (BI), analytics, quality management, or operations management tools in a contact center environment
Experience with multiple customer interaction channels, including IVRs, inbound/outbound voice, email, chat, SMS, and social
Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred
Excellent interpersonal, communication, persuasion, presentation, and writing skills
Must be willing to work in a fast-paced startup environment
Ability to travel to partner and customer locations when required
Ability to put the customer first
Goal-oriented winning mindset and hardworking attitude

Benefits

Virtual Work opportunity
Opportunity to work and help shape a fast-growing company
Medical, Dental, and Vision Insurance
Stock Option Plan
Open Time Off
Paid parental leave for birth, adoption, and fostering
11 paid Company holidays
401k Savings Plan – with employer match
Basic Life Insurance provided at no cost to you
Accidental Death & Dismemberment Insurance coverage
Long-Term Disability Insurance
Short-Term Disability Insurance
Life-Work Balance
Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves