Solutions Consultant - Remote

Overview

SuccessKPI is a global company with a deep focus on achieving success through a belief that we are stronger together. We are proud of the culture we have created and weave our values into everything we do. Our employees are always encouraged to be innovators and builders at heart that help shape the future of our organization. We believe that offering competitive benefits and perks is nice but helping our employees thrive in today’s ever-changing world is even better! We put YOU first, offering employees an opportunity to make their mark here while creating and nurturing a strong work-life balance. We offer a flexible work environment as a fully remote team. If this sounds like a place you’d be proud to work at, what are you waiting for, apply today!

In Short

• Opportunity to work for an organization that prides itself on offering a diverse and dynamic culture where employees are proud to work
• Opportunity to work for a fast-growth global company in the rapidly growing analytics space
• Opportunity for career development and growth opportunities as we grow and scale
• Opportunity to build industry relationships and work alongside seasoned industry experts
• Opportunity to work with our leadership team to strategize, collaborate, and solve customer challenges every day - YOU HAVE A VOICE AT SUCCESSKPI!

Requirements

• BS or BA Degree or equivalent experience
• 9+ years of experience with one or more Contact Center as a Service (CCaaS) platforms, specifically including Genesys Cloud, Amazon Connect, LiveVox, UJET, or TalkDesk required
• 5+ years of experience with Business Intelligence (BI), analytics, quality management, or operations management tools in a contact center environment
• Experience with multiple customer interaction channels, including IVRs, inbound/outbound voice, email, chat, SMS, and social
• Experience in a consultative approach to customers in a presales or customer-facing role for a SaaS company preferred
• Excellent interpersonal, communication, persuasion, presentation, and writing skills
• Must be willing to work in a fast-paced startup environment
• Ability to travel to partner and customer locations when required
• Ability to put the customer first
• Goal-oriented winning mindset and hardworking attitude

Benefits

• Virtual Work opportunity
• Opportunity to work and help shape a fast-growing company
• Medical, Dental, and Vision Insurance
• Stock Option Plan
• Open Time Off
• Paid parental leave for birth, adoption, and fostering
• 11 paid Company holidays
• 401k Savings Plan – with employer match
• Basic Life Insurance provided at no cost to you
• Accidental Death & Dismemberment Insurance coverage
• Long-Term Disability Insurance
• Short-Term Disability Insurance
• Life-Work Balance
• Employee Assistance Program providing insureds and their dependents with confidential, experienced assistance in dealing with day-to-day life issues or crisis support for personal and professional goals and challenges.
• Development and career growth opportunities at one of the coolest companies around, if we do say so ourselves