Remote Otter LogoRemoteOtter

Customer Success Manager - Remote

Posted 33 weeks ago
Customer Service
Full Time
Worldwide

Overview

This remote role is open to candidates based anywhere in Japan, focusing on helping our clients leverage their innovative solutions to achieve their goals.

In Short

  • Primary point of contact for technology clients.
  • Ensure clients receive maximum value from products and services.
  • Collaborate with clients to understand their needs.
  • Drive product adoption to foster long-term partnerships.
  • Enhance customer satisfaction and contribute to growth.
  • Guide clients through the onboarding process.
  • Build and maintain strong client relationships.
  • Track usage and health of client accounts.
  • Provide ongoing support and conduct product training.
  • Develop tailored success plans for clients.

Requirements

  • Experience in customer success or account management.
  • Strong communication and interpersonal skills.
  • Ability to analyze client needs and provide solutions.
  • Proficiency in using CRM tools.
  • Experience in the technology sector is a plus.

Benefits

  • Work remotely from anywhere in Japan.
  • Opportunity to work with innovative technology solutions.
  • Collaborative work environment.
  • Professional development opportunities.
  • Competitive salary and benefits package.
Substance logo

Substance

Substance is a forward-thinking company that prioritizes precision, innovation, and a people-first approach in a stable industry. With a hybrid working environment, Substance values the expertise of its employees, particularly in payroll and HR operations. The company emphasizes collaboration across functions to enhance processes and employee experiences, while also providing opportunities for career growth and impactful roles. Substance is committed to fostering real connections and meaningful matches, ensuring that employees can thrive in a dynamic and supportive atmosphere.

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