Standards & Enforcement Specialist - Remote

Overview

Substack’s mission is to build a new economic engine for culture. From the beginning, we have been clear in our belief in the free press and free speech—values we consider inseparable and fundamental to a trustworthy media system. To achieve our mission, Substack must uphold free expression while maintaining a vibrant platform with clear rules that allow for the open exchange of ideas.

Our Standards & Enforcement team (formerly Trust & Safety) ensures this balance by prioritizing free expression, enforcing standards, addressing violations, and protecting the platform’s integrity. We are hiring a Standards & Enforcement Specialist to expand the team and further our vision for community moderation.

In Short

• Enforce Substack’s content guidelines by moderating flagged content and responding to tickets.
• Efficiently manage moderation queues, maintaining accuracy while handling a large number of tickets daily.
• Monitor key operational metrics and ensure the team meets SLAs.
• Suggest improvements to policies, procedures, tooling, and strategy.
• Collaborate with Engineering, Product, and Partnerships to investigate issues.
• 3+ years of experience in Trust & Safety or similar roles.
• Ability to handle high volumes of content and make quick decisions.
• Proficient with tools like Zendesk and moderation software.
• Strong commitment to free speech and alignment with Substack’s principles.
• Collaborative team player with strong communication skills.

Requirements

• 3+ years of experience in Trust & Safety, content moderation, or similar roles.
• Ability to handle sensitive and potentially offensive content.
• Proficient with moderation tools and internal systems.
• Independent and proactive decision-making skills.
• Strong written and verbal communication skills.

Benefits

• Market competitive salary.
• Equity for all full-time roles.
• Exceptional benefits.
• Opportunity to work in a dynamic and meaningful environment.
• Engage in a culture of independent expression.