Manager of Clinical Care - Transitional Care Management - Remote

Overview

The Manager of Clinical Care in the Transitional of Care Management (TCM) team provides direct supervision of the RNCMs in the management of complex CKD and ESRD patients referred into the program. This Manager of TCM helps with training and chart auditing to ensure NCQA accreditation guidelines are met.

In Short

• Supervises daily operations of the TCM Case Management staff directed by the TCM Senior Director.
• Manages the RNCM team to meet daily activity and performance metrics.
• Conducts employee performance reviews, monitors, and mentors TCM staff.
• Coordinates daily flow of the TCM team including overseeing PTO requests.
• Functions as a resource person for the TCM processes pertaining to NCQA and CCM efforts.
• Attends regional market meetings including client-facing meetings as needed.
• Facilitates regional TCM rounds in collaboration with regional clinical teams.
• Collaborates with all levels of the clinical team to improve processes.
• Audits RN or NP charts to ensure quality care is provided.
• Performance management of clinical staff that are not meeting quality audit expectations.

Requirements

• Associate’s degree from accredited school of nursing.
• 8+ years combined of related education, experience, or certification.
• 1+ year of supervisory/management experience.
• 2+ years experience working with NCQA CCM accreditation.
• 2+ years complex care management or transitions of care experience.
• Current Registered Nurse (RN) license in the state of practice required.
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down).
• Travel for in-person on-sites required <10% annually.

Benefits

• Medical, dental, and vision insurance.
• Two employee assistance programs (EAP).
• 401k with employer match.
• Employer paid and voluntary life and disability insurance.
• Health and flexible spending account.
• Paid holidays, flexible vacation time, sick time, volunteer time, and sabbaticals.
• Eight weeks of paid living donor leave.
• A well-being bundle with Carrot Fertility and Peloton at no cost.
• Annual professional development stipend.
• Mental health and financial wellness resources.