Technical Partner Manager - Remote

Overview

We are seeking a knowledgeable and proactive Technical Partner Manager to join our Global Partner Engineering & Operations (PE&O) banks partnerships team at Stripe. In this role, you will be responsible for building and maintaining strong relationships with our partners, facilitating technical integrations and launching new capabilities with new and existing partners, and ensuring the optimal performance of our solutions with financial partners. The ideal candidate will possess a blend of technical expertise and account management experience, with a focus on driving partner success.

In Short

• Build and maintain strong, long-term relationships with key financial ecosystem partners.
• Collaborate closely with partners to define and implement successful integrations.
• Establish Service Level Agreements (SLAs) and performance standards for partner accounts.
• Work across multiple Stripe teams to support and drive process enhancements.
• Assist in incident resolution by coordinating with internal teams.
• Identify inefficiencies within Stripe’s operating model and propose solutions.
• Provide ongoing training, documentation, and support to partners.
• Gather feedback from partners to inform improvements in internal processes.

Requirements

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• 7+ years of experience in partner management or business operations.
• Proven ability to drive medium to large-sized technical projects.
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Willingness to travel as necessary to meet partner needs.

Benefits

• Opportunity to work with a leading financial infrastructure platform.
• Engage with a diverse range of partners and projects.
• Collaborate with cross-functional teams to drive innovation.
• Contribute to the optimization of financial ecosystems.
• Professional development opportunities.