Vice President of Operations - Remote

Overview

The Vice President of Operations at Stellar MLS is a key executive leader responsible for overseeing and optimizing the company's operational functions, ensuring efficient execution across departments, and driving cross-functional collaboration to improve performance and customer satisfaction.

In Short

• Lead and manage daily operations across various departments.
• Champion process improvement and organizational efficiency initiatives.
• Collaborate with executive leadership on strategic initiatives.
• Oversee vendor and technology partner relationships.
• Ensure organizational readiness for new product rollouts.
• Develop and monitor operational KPIs and performance dashboards.
• Ensure compliance with operational policies and best practices.
• Lead contingency planning and risk mitigation efforts.
• Enhance member and customer satisfaction through improved service delivery.
• Represent Stellar MLS at industry conferences and events.

Requirements

• 5+ years in senior operations roles, preferably in technology-enabled organizations.
• Exceptional communication and interpersonal skills.
• Expertise in vendor negotiation and contract execution.
• Strong leadership and change management capabilities.
• Bachelor’s degree or equivalent experience preferred.
• Experience with enterprise-wide technology implementations.
• High emotional intelligence and ability to lead through influence.
• Ability to work in fast-paced environments and meet deadlines.
• Familiarity with the real estate industry is a plus.
• Regularly keeping up with industry news and trends.

Benefits

• Comprehensive benefits package including medical and dental.
• Short/long term disability and life insurance.
• Personal time off and volunteer days.
• 401K plan.
• Hybrid work environment.
• Opportunities for professional development.
• Supportive team culture focused on diversity and inclusion.
• Engagement in community and industry events.
• Collaborative work environment.
• Commitment to employee growth and success.