Customer Success Manager - Remote

Overview

Standard Metrics, formerly known as Quaestor, is an automated financial collaboration platform that helps investors and founders to move faster together and make better, forward-facing decisions. We’re a full-time team of product builders, investors, and optimists, rebuilding investor relations from the ground up. Standard Metrics is backed by 8VC and Spark Capital along with other leading software VCs and angels and is currently a trusted resource for many of the top venture capital firms in the world.

In Short

• Responsible for complete post-sales lifecycle of customers
• Work with top venture capital firms and startups
• Ensure customers derive maximum value from Standard Metrics
• Drive overall platform adoption, customer retention, and contract renewal
• Become a trusted advisor to customers
• Collaborate closely with sales, data, and product teams
• Cultivate long-term relationships with customers
• Own renewals and upsells for assigned customers
• Lead recurring Partnership Reviews
• Champion customer needs with Product and Engineering teams

Requirements

• 7+ years of relevant experience in a client-facing role
• Track record of developing strategic relationships with customers
• Experience managing and closing renewals and upsells
• Strong executive presence and ability to navigate customer organizations
• Experience presenting to C-level executives
• Ability to work in a high-growth environment
• Strong time management and prioritization skills
• Excellent written and verbal communication abilities
• Passion for technology and startups is a plus

Benefits

• Health and dental insurance coverage for you and your family
• Flexible vacation policy
• 12 weeks of paid parental leave for new parents
• Complete transparency with access to business metrics
• Regular team offsites for bonding and innovation