Unlimited Break-Fix Coordinator - Remote

Overview

Staff4Me is excited to announce an opening for an Unlimited Break-Fix Coordinator. In this role, you will take charge of coordinating our Break-Fix services, ensuring that issues are resolved swiftly and efficiently for our clients. Your ability to manage schedules, communicate effectively, and coordinate technical resources will be key to our success.

In Short

• Work as a coordinator on the Break-Fix team
• Review the assigned ticket to identify how the Break-Fix team can assist in resolution
• Review all other open tickets to identify any other issues that can be solved with the same dispatch
• Create a BAP/Platform One order following the UBF process
• Generate a work order and submit to the contractor pool
• Adjust the urgency, description and pricing of each work order to ensure prompt acceptance and technician assignment
• Call technician to confirm he/she has the skills and tools required
• Coordinate a remote technical resource to assist the on-site technician
• Communicate scheduling updates to both residents, property staff and contractors
• Follow up with on-site resources to confirm attendance and resolution

Requirements

• Strong communication skills
• Experience in scheduling and ticket management
• Ability to coordinate technical resources
• Problem-solving skills
• Experience in customer service

Benefits

• Work from home flexibility
• Opportunity to work with a dynamic team
• Professional development opportunities