Knowledge & AI Documentation Administrator - Remote

Overview

The Knowledge Base Administrator is responsible for the ongoing management, organization, and optimization of the company’s knowledge content, primarily within the ServiceNow platform. This role plays a key part in improving operational efficiency by ensuring that knowledge articles are accurate, accessible, and effectively support both internal users and external client needs.

In Short

• Manage and optimize knowledge content within ServiceNow.
• Ensure accuracy and accessibility of knowledge articles.
• Migrate existing knowledge bases into ServiceNow.
• Support AI-readiness efforts for Microsoft Copilot AI.
• Configure knowledge base settings and workflows.
• Perform regular audits of articles for quality and relevance.
• Collaborate with SMEs to keep content current.
• Manage user roles and permissions for content access.
• Track article usage and implement improvements.
• Ensure compliance with data protection standards.

Requirements

• Experience with ServiceNow or similar platforms.
• Strong knowledge management skills.
• Familiarity with AI and technical documentation.
• Ability to audit and optimize content.
• Experience in managing user permissions.
• Analytical skills for tracking content performance.
• Excellent communication and collaboration skills.
• Attention to detail and organizational skills.
• Ability to work independently and in a team.
• Understanding of data protection standards.

Benefits

• Opportunities for professional development.
• Collaborative work environment.
• Flexible working arrangements.
• Access to the latest tools and technologies.
• Support for continuous learning.