Dispatcher (Work From Home) - Remote

Overview

As the Dispatcher, you will serve as the central hub for daily operations, overseeing customer service, technician dispatch, team leadership, and overall business performance. You will play a vital role in fostering a positive team culture, ensuring customer satisfaction, and driving operational efficiency and growth.

In Short

• Foster a collaborative, accountable, and positive team environment
• Oversee team scheduling, performance evaluations, and conflict resolution
• Respond to incoming service requests and inquiries with professionalism and courtesy
• Schedule and dispatch technicians for service, maintenance, and sales calls
• Address customer concerns to ensure a high level of satisfaction
• Manage daily office workflows and administrative tasks
• Monitor and optimize operational processes to support profitability and growth
• Work closely with ownership to meet sales targets and manage key accounts
• Ensure timely completion of jobs to high standards
• Track key performance metrics including return rates, crew retention, and customer satisfaction

Requirements

• Experience in team leadership and management
• Strong customer service skills
• Ability to manage dispatch operations
• Familiarity with operational efficiency practices
• Proficient in using internal systems like ServiceTitan

Benefits

• Work from home flexibility
• Opportunities for professional growth
• Collaborative team culture
• Competitive compensation