Customer Service Representative - Remote

Overview

Staff4Me is currently looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional customer service to both English and Navajo-speaking customers. This is a fantastic opportunity to utilize your language skills and assist our diverse customer base in a professional and friendly manner.

In Short

• Respond to customer inquiries and provide accurate information in a timely manner.
• Assist customers with product and service-related questions or concerns.
• Navigate and utilize internal systems and databases.
• Resolve customer issues by providing appropriate solutions and alternatives.
• Ensure customer satisfaction and retention by building positive relationships.
• Follow company policies and procedures to ensure consistency and quality.
• Collaborate with internal teams to address customer issues and improve processes.
• Maintain thorough and accurate customer records.

Requirements

• Strong communication skills in English and Navajo.
• Experience in customer service or related field.
• Ability to work in a fast-paced environment.
• Problem-solving skills and attention to detail.
• Familiarity with customer service software and databases.
• Ability to work independently and as part of a team.
• Flexibility to work various shifts as needed.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Supportive and inclusive work environment.
• Remote work flexibility.