Credentialing Assistant and Virtual Front Desk - Remote

Overview

The credentialing assistant will be a skilled professional with expertise in insurance follow-up. This role entails conducting weekly follow-ups for all commercial insurances selected by the client, ensuring comprehensive documentation is provided, and collaborating closely with insurance providers to facilitate the completion of enrollment (achieving in-network enrollment status) with each follow-up, as well as current contract inquiries.

In Short

• Provide a seamless experience for patients to receive therapy services.
• Greet patients and check-in, ensuring all information is complete.
• Collect Over The Counter (OTC) payments at the time of service.
• Schedule new patients and re-visits using cluster booking strategies.
• Maintain Plans of Care (POCs) and monitor unsigned documents.
• Manage patient communication through various channels.
• Communicate with providers to resolve scheduling conflicts.
• Manage patient cases in EMR, ensuring all information is current.
• Run daily reports and maintain tracking sheets for patient frequency.
• Review unbilled lists and correct necessary information.

Requirements

• Experience in insurance follow-up and patient management.
• Strong communication skills for patient and provider interactions.
• Proficiency in EMR systems.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.

Benefits

• Opportunity to work in a supportive team environment.
• Gain experience in healthcare administration.
• Flexible working hours.
• Professional development opportunities.