3rd Line Technical Support Engineer - Remote

Overview

This role is for a 3rd Line Technical Support Engineer who will be part of a 24/7 operational team providing technical support in IT managed services and automation solutions.

In Short

• Work in a 24/7 operational team.
• Follow a DuPont shift pattern.
• Provide support for Infrastructure, Network, and Security management.
• Engage with clients and travel to client sites when required.
• Join a rapidly growing IT Managed Service Provider.
• Work on IT automation and problem-solving tasks.
• Contribute to the development of new ways of working.
• Be part of a dynamic and enthusiastic team.
• Salary range: £40K-£45K per annum.
• Start date: Q1 2026.

Requirements

• Experience in technical support roles, preferably 3rd line.
• Knowledge of IT infrastructure, networks, and security.
• Strong problem-solving skills.
• Ability to work in a 24/7 shift pattern.
• Excellent communication skills.
• Experience with IT automation tools and programming languages.
• Willingness to travel to client sites as needed.
• Enthusiastic and motivated attitude.
• Ability to adapt to new technologies and methods.
• Team player with a focus on customer satisfaction.

Benefits

• Competitive salary.
• Flexible working arrangements.
• Opportunities for professional development.
• Work with cutting-edge technology.
• Supportive team environment.
• Health and wellness programs.
• Potential for career advancement.
• Employee recognition programs.
• Access to training and certifications.
• Dynamic and innovative company culture.