Technical Client Systems Lead – Freelance - Remote

Overview

The Technical Client Systems Lead will serve as the trusted technical point of contact for clients running AI systems on the PIPE44 platform, ensuring effective communication and support.

In Short

• Serve as primary technical contact for assigned clients
• Explain AI agent behavior and system outputs
• Coordinate incident communication
• Translate client requirements into technical specifications
• Provide regular operational reporting
• Proactively flag risks and recommend improvements
• Act as first escalation layer for client issues
• Join pre-sales technical discussions

Requirements

• Strong communication skills (written and verbal English)
• Solid technical understanding
• Conceptual understanding of AI/LLM systems
• Experience in client-facing technical roles
• Confident in explaining complex topics
• Calm and structured during incidents

Benefits

• Flexible Work Schedule
• Access to advanced training opportunities
• Engage in cutting-edge projects
• Receive a competitive income
• Collaborate with a diverse team
• Fully Remote Environment
• Gradual Onboarding