Cross-Functional Operations Coordinator I - Remote

Overview

Southern New Hampshire University is seeking a Cross-Functional Operations Coordinator I to support the Office of The University Registrar. This role allows for remote work from approved states and focuses on enhancing the operational efficiency of the Registrar's Office.

In Short

• Full-time position supporting the Office of The University Registrar.
• Remote work available in approved states.
• Manage and distribute inquiries from students and staff.
• Utilize technologies such as SNHU Service Portal and Salesforce CRM.
• Ensure accuracy of information regarding university policies.
• Identify and implement process improvements.
• Provide training to employees on phone coverage.
• Assist with data entry and special projects.
• Perform assigned commencement responsibilities.
• Collaborate with Registrar teams on procedural updates.

Requirements

• Bachelor's degree or equivalent experience.
• 3+ years of customer service experience.
• Detail-oriented with strong communication skills.
• Ability to prioritize work and remain productive under pressure.
• Collaborative team player.

Benefits

• High-quality medical insurance.
• Low to no-cost dental and vision plans.
• 5 weeks of paid time off plus paid holidays.
• Employer-funded retirement plan.
• Free tuition program for employees.
• Mental health and wellbeing resources.