Customer Success Manager (Equity-Based) - Remote

Overview

As a Customer Success Manager (Equity-Based), you will be the primary point of contact for customers, ensuring they receive the highest level of service and support while working in a flexible, remote environment.

In Short

• Onboarding new customers to ensure success with our software.
• Building strong relationships with strategic customers.
• Providing ongoing support and training to maximize product value.
• Gathering customer feedback for product development.
• Monitoring customer health metrics for renewals and upselling.
• Tracking and reporting on customer success metrics and KPIs.
• Working collaboratively across teams including product, marketing, and sales.
• Flexible working hours between 15 to 40 hours per week.
• Equity-based compensation model aligning personal success with company success.
• Opportunity to work in a values-driven, equity-based startup.

Requirements

• Bachelor’s Degree Required.
• 5+ years' experience in Customer Success or similar roles in a SaaS environment.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Familiarity with SaaS products and a willingness to learn.
• Ability to work collaboratively across teams.

Benefits

• Equity-based compensation aligning with business success.
• Flexible working hours to accommodate individual needs.
• Opportunity to contribute to a sustainable and impactful mission.
• Dynamic work environment fostering innovation and values.
• Work remotely from anywhere.