Customer Success Manager - Remote

Overview

The Customer Success Manager (CSM) will focus on strategic customers, managing a portfolio of accounts to ensure satisfaction and maximize customer value throughout their lifecycle with Sophos.

In Short

• Manage a portfolio of strategic customer accounts.
• Lead customer engagement from deployment to renewal.
• Ensure customer satisfaction and maximize value from products.
• Guide customers through their journey with Sophos solutions.
• Identify opportunities for additional products and services.
• Leverage expertise in cybersecurity to assist customers.
• Maintain consistent engagement with customers.
• Support customers in achieving their goals.
• Work within the Customer Success Organization.
• Contribute to the growth of Sophos’ customer base.

Requirements

• Experience in customer success or account management.
• Strong communication and interpersonal skills.
• Knowledge of cybersecurity and related products.
• Adept at managing customer relationships.
• Ability to identify customer needs and opportunities.
• Proven track record of driving customer satisfaction.
• Experience in a technical support or service role is a plus.
• Familiarity with Managed Detection and Response services.
• Ability to work independently and as part of a team.
• Strong problem-solving skills.

Benefits

• Competitive salary and benefits package.
• Opportunities for professional development.
• Work with a leading cybersecurity company.
• Collaborative and innovative work environment.
• Flexible working arrangements.
• Access to cutting-edge technology and resources.
• Engagement with a diverse and global customer base.
• Supportive team culture.
• Potential for career advancement.
• Comprehensive health and wellness programs.