Financial Counselor - Remote

Overview

The Financial Counselor plays a crucial role in assisting patients with financial matters, including payment arrangements and charity care programs, while embodying the mission and values of the organization.

In Short

• Discusses and resolves financial matters with uninsured and underinsured patients.
• Makes payment arrangements and administers the SPG Charity Care Program.
• Conducts insurance eligibility and coverage verification.
• Assists patients with limited financial resources in applying for charity care.
• Documents financial counseling outcomes and charity care applications.
• Prepares financial reports to support charity care efforts.
• Sets collection goals and collaborates with practice managers.
• Provides training on financial counseling to staff.
• Collects payments from patients and prepares receipts.
• Performs other job functions as needed.

Requirements

• High School Diploma or Equivalent.
• 3-5 years of experience in billing, coding, or insurance verification.
• Excellent communication and diplomacy skills.
• Knowledge of practice management systems and basic computer skills.
• Detail-oriented with strong analytical and organizational skills.

Benefits

• Opportunities for career growth and development.
• Supportive work environment focused on community care.
• Recognition and rewards for dedicated service.
• Access to training and resources for professional development.
• Commitment to high standards of care and unity within the team.