Help Desk Technician (Tier 1) - Remote

Overview

Solerity, Inc. is seeking a Help Desk Technician to support FEMA Grants Program Directorate (GPD) Program Management Office (PMO) and to be a single point-of-contact service desk for all end user IT-related incidents and service requests. Must have strong customer service skills as well as analytical technical skills. Experience troubleshooting web-based applications.

In Short

• Support FEMA Grants Program Directorate as a Help Desk Technician.
• Single point-of-contact for IT-related incidents and service requests.
• Respond to Tier 1 and 2 help desk inquiries via various communication methods.
• Troubleshoot and resolve production support issues.
• Triage issues and notify if systems are not functioning.
• Provide surge user support for FEMA GO Grants Management System.
• Assist with application updates and workarounds.
• Provide metrics and reports to leadership.
• Must be a US Citizen with the ability to obtain a Public Trust Clearance.
• Proficient in multiple web browsers.

Requirements

• Strong customer service skills.
• Experience with web applications.
• Ability to troubleshoot technical issues.
• Effective communication skills.
• Ability to work in a remote environment.
• US Citizenship required.

Benefits

• Medical, dental, and vision coverage.
• 401(k) and company-funded life insurance.
• Generous PTO.
• Tuition and training assistance.
• Financial rewards for employee referrals.