Senior Technical Program Manager - Support Systems - Remote

Overview

As a Senior Technical Program Manager - Support Systems, you will design and deliver scalable support systems using the ServiceNow platform to provide a world-class user experience.

In Short

• Own execution of the roadmap to deliver high-quality ITIL and ITSM systems solutions using the ServiceNow platform.
• Manage the relationship between the business and IT to deliver enhancements to various systems utilized to enable Support operations.
• Drive usage and adoption of systems through training.
• Communicate system updates and new features to the business.
• Troubleshoot reported issues through to resolution.
• Partner with IT in the day-to-day operations and maintenance of the Support systems to ensure high availability.
• Evaluate and implement new technology solutions to solve business problems.

Requirements

• B.S. or M.S degree in CS, MIS, or equivalent discipline.
• 3+ years of experience with ServiceNow.
• 3+ years of experience with Salesforce or other CRMs.
• 2+ years of experience with IT Service Management (ITSM), Configuration Management Database (CMDB), and working in ITIL based platforms.
• 4+ years in product and program management in the technology industry-leading technology programs.
• System specific Certifications: ServiceNow SysAdmin; Salesforce (administrator).
• Project Management Certifications: PMP, ITIL, ITSM.
• Expertise in Incident, Problem, Change, Escalation, and Major Incident Management.
• ServiceNow PPM, Agile, Waterfall, and Hybrid Project Management experience.
• Experience managing integration development with ServiceNow and other platforms.
• Experience providing reports to Executive leadership and business stakeholders.
• Demonstrated ability to adapt to new technologies and learn quickly.
• Excellent verbal and written communication skills.
• Excellent team player skills and the ability to work with virtual and global cross-functional teams.
• Ability to manage multiple projects and tasks, prioritize competing deadlines, and work effectively under pressure in a dynamic environment.
• Strong understanding of the software development lifecycle process.
• Strong analytical and problem-solving abilities.

Benefits

• Opportunity to work in a fast-growing company.
• Collaborative work environment.
• Chance to make a significant impact on the company's growth.