Machine Learning Customer Engineer - Remote

Overview

We’re on a mission to democratize AI by building the definitive AI data development platform. The AI landscape has gone through incredible change between 2016, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

In Short

• Partner with Snorkel Flow users to design, build, troubleshoot and deploy AI applications.
• Lead the resolution of critical technical issues, providing prompt and complete resolution to technical challenges and business issues.
• Perform live working sessions to analyze and address customer reported issues.
• Prioritize, document and coordinate customer issues with account assigned ML Success Managers and the Snorkel engineering team.
• Contribute to internal and external guides and docs, improving our self-service support materials.
• Become an expert in the Snorkel Flow platform and assist our customers do the same.
• Drive improvements in issue triage, reporting, and analysis to better understand customer pain points.
• Be the voice for our customers and represent their needs and concerns to help drive our product roadmap.
• As one of the first members of our Customer Success Team, you'll play a key role in shaping our processes, best practices and the Snorkel product.

Requirements

• 2+ years experience working in a technical customer-facing role.
• B.S. degree in a quantitative field such as Computer Science, Engineering, or comparable degree/experience.
• Proficient in Python.
• Previous experience with cloud infrastructure providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
• Outstanding organizational skills and ability to multitask in order to effectively prioritize and manage customer requests.
• Experience with common support software like Zendesk, Jira, and Slack.

Benefits

• Comprehensive medical, dental, and vision plans for Snorkelers and their families.
• Yearly wellness stipend.
• 401k program for future planning.
• Parental leave program allowing up to 20 weeks of paid time off.
• Workstation setup allowance.