Business Systems Analyst & Technical Documentation Specialist - Remote

Overview

This role supports internal and client-facing projects, focusing on producing and maintaining high-quality product documentation such as implementation guides, runbooks, and user manuals. You'll bridge business needs and technical execution, translating complex healthcare and FHIR-related functionality into accessible documentation.

In Short

• Understand product capabilities and client integration.
• Translate business needs into technical requirements.
• Collaborate with solution architects and developers.
• Maintain high-quality documentation throughout projects.
• Create and manage client support documentation.
• Lead knowledge exchange meetings and document outcomes.
• Resolve documentation-related tickets and maintain cycles.
• Track quarterly documentation metrics.
• Manage a client FAQ repository.
• Ensure compliance with privacy and security standards.

Requirements

• Bachelor’s degree in relevant fields.
• 5+ years in business/systems analysis and technical writing.
• Experience translating technical concepts for diverse audiences.
• Familiarity with system integration and healthcare tech.
• Experience with version control for documentation.
• Ability to work independently and collaboratively.
• Excellent analytical and communication skills.
• Experience with Agile, Scrum, and Waterfall methodologies.
• Problem-solver with a passion for clarity and precision.
• Experience with FHIR versions and profiles.

Benefits

• Work in a mission-driven environment focused on global health.
• Collaborative and innovative team culture.
• Opportunity to impact healthcare data management.
• Flexible working arrangements.
• Professional development opportunities.