Team Lead, Customer Support (Night Shift) - Remote

Overview

The Customer Support Team Leader will drive success and growth for SmartRecruiter's talent acquisition SaaS platform, ensuring customer satisfaction and effective team performance.

In Short

• Lead a high-growth customer support team.
• Interact daily with teams and customers to resolve issues.
• Handle escalated customer support cases.
• Conduct training sessions for support agents.
• Drive high customer satisfaction levels.
• Collaborate with various departments to enhance customer success.
• Manage internal communication on support issues.
• Lead new hire training and enablement sessions.
• Identify and address technical issues.
• Be an ambassador for SmartRecruiters' culture.

Requirements

• Experience with ATS and customer support systems.
• Strong English communication skills.
• Experience in technical customer support in a SaaS environment.
• Ability to engage professionally with diverse customers.
• Strong interpersonal skills and a can-do attitude.
• Call center experience preferred.
• Other language skills are a plus.
• Motivated self-starter with initiative.
• Passion for technology and customer experience.
• Experience in Enterprise customer support is preferred.

Benefits

• Competitive salary and equity options.
• Strong internal mobility opportunities.
• Remote-friendly culture.
• Collaborative and inclusive work environment.
• Recognition for company culture and employee satisfaction.