Customer Success Specialist (Student Assistant) - Remote

Overview

This role is ideal for a service-oriented problem solver with an interest in technology, who is looking to work a few hours a week, particularly if you love boating!

In Short

• Work approximately 20–30 hours per month.
• Flexible work hours during weekdays.
• Role involves solving technical issues for customers via chat and email.
• Help customers understand and use digital tools effectively.
• Design and build automated flows for customer assistance.
• Take ownership of customer cases to ensure quick resolution.
• Create content and optimize the support portal for self-service.
• Work remotely and combine work with university studies.
• Join a collaborative team focused on enhancing customer experience.
• Opportunity to contribute to a digital transformation in the boating industry.

Requirements

• Service-oriented with a natural customer focus.
• Structured and detail-oriented, able to identify patterns and improvement opportunities.
• Fluent communication skills in Swedish and English; knowledge of Norwegian, Danish, or Finnish is a plus.
• Experience in customer service is advantageous.
• Genuine interest in boating, preferably with personal experience in the Nordic region.
• Able to thrive in a dynamic environment and quickly learn new things.

Benefits

• Flexible part-time role that can be combined with studies.
• Opportunity to radically change a digitally lagging industry.
• Work on an exciting, continuously developing service.
• Collaborative work culture where every opinion is valued.