Patient Account Associate II - Credit Balance and Account Review - Remote

Overview

The Patient Account Associate II provides exceptional customer service while managing account handling processes, ensuring accurate resolution of complex issues related to payment postings and billing.

In Short

• Identify and validate payment details and adjustments.
• Research payment documentation and payer contracts.
• Initiate payer recoupments and refunds.
• Communicate effectively both orally and in writing.
• Train new and existing associates on processes.
• Utilize various payer claim portals.
• Maintain knowledge of Medicaid and Medicare billing regulations.
• Recognize overpayments and escalate issues accordingly.
• Assist leadership in mentoring peers.
• Ensure compliance with HIPAA regulations.

Requirements

• High School Diploma or equivalent required.
• One year of experience in hospital or physician back-end revenue cycle required.
• Knowledge of Medicaid and Medicare billing regulations required.
• Two years of experience in insurance-related activities preferred.
• Advanced knowledge of medical terminology.
• Effective time management skills.
• Computer literacy required.
• Ability to operate office equipment.
• Strong written and verbal communication skills.
• Ability to work sitting or standing for long periods.

Benefits

• Generous benefits package promoting wellness.
• Tuition coverage through the PEAK program.
• Opportunities for career advancement.
• Inclusive workplace culture.
• Support for continuing education.
• Health and wellness programs.
• Equal opportunity employer.
• AI-enhanced recruitment process for better job matching.
• Comprehensive health services.
• Flexible working conditions.