Customer Care Representative I - Remote

Overview

Sigvaris is currently looking for a Customer Care Representative I to join our Customer Service team. As a leading compression solution provider, we are not just a company that manufactures products. We are a global team on a mission to help people feel their best. Reporting directly to the Supervisor, the Customer Care Representative I is responsible for providing excellent customer service by building strong relationships with customers through single call resolution and by providing creative solutions to problems.

In Short

• Provides excellent customer service while dealing with customers.
• Resolves consumer issues while maintaining relationships.
• Demonstrates effective coping skills in stressful situations.
• Utilizes Call Center software effectively.
• Inputs orders and returns following guidelines.
• Manages call lengths and escalates when necessary.
• Documents all consumer calls in detail.
• Demonstrates sales and marketing techniques.
• Fosters positive morale among staff.
• Follows established company policies and procedures.

Requirements

• Associate's degree or equivalent experience in a Call Center.
• More than three years of customer service experience.
• Ability to maintain strong relationships.
• Excellent communication skills, both verbal and written.
• Strong computer skills with Microsoft Office products.

Benefits

• Competitive salary.
• Medical plans available.
• Flexible Spending Account.
• 401(k) with company match.
• Paid Time Off and holidays.