Senior User Success Manager - Remote

Overview

The Senior User Success Manager will manage the full user lifecycle from onboarding to retention and VIP relationship management, ensuring high support quality and user satisfaction.

In Short

• Guide new users through registration, deposits, and game access.
• Create onboarding resources like FAQs and walkthroughs.
• Manage high-value users with personalized support.
• Oversee support across multiple channels.
• Track user activity and suggest loyalty programs.
• Collect feedback to improve platform UX.
• Use analytics tools for reporting and insights.
• Collaborate with marketing on CRM-driven campaigns.
• Maintain a VIP calendar for special offers.
• Audit support quality and manage KPIs.

Requirements

• Experience in user success or customer support roles.
• Strong communication and interpersonal skills.
• Ability to analyze data and derive insights.
• Familiarity with CRM tools and analytics platforms.
• Proven track record in managing VIP relationships.
• Ability to train and oversee support staff.
• Strong organizational skills and attention to detail.
• Knowledge of the iGaming industry is a plus.
• Fluent in English; additional languages are a plus.
• Ability to work in a fast-paced environment.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours.
• Opportunities for professional development.
• Dynamic and supportive team environment.
• Health and wellness programs.
• Access to gaming-related perks and bonuses.
• Work in a growing industry with career advancement opportunities.