Customer Service Representative, Member Care (Part-Time) - Remote

Overview

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and accessible for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

In Short

• Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services.
• Provide excellent customer service in a timely and positive manner.
• Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience.
• Handle issues and complaints where appropriate.
• Maintain policies and standard operation procedures.

Requirements

• Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment.
• People-first communicator - you listen with empathy, connect easily, and meet members where they are.
• Clear and confident in both written and spoken communication, with the ability to answer questions in the moment.
• Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans.
• Education: High school diploma or equivalent required; bachelor’s degree preferred.
• Bilingual in English and Spanish (preferred).
• Experience in healthcare or insurance (preferred).
• Available for one of these two shifts options (Central Standard Time): Monday–Friday: 7:00 AM - 11:00 AM or 3:00 PM - 7:00 PM.

Benefits

• Competitive hourly rate of $17.00-$19.00 + medical.