Project Manager - Player Support Team - Remote

Overview

We are looking for an experienced Project Manager to join our Player Support Team, based in Japan. This is a fantastic opportunity to lead a remote team of 20+ to support a AAA gaming partner. You will lead 4 language-based teams, working closely with our client to drive quality and efficiencies in service delivery. Our preferred candidate would be a gamer and have experience working in the games industry.

In Short

• Lead the daily operations of the team, managing, coaching, and supporting 4 team leads and their teams.
• Proactively monitor and improve service levels through KPI tracking and analysis, and implementing necessary changes, when required.
• Act as the main point of contact both internally and externally with the partner, proactively communicating and escalating in a timely manner, when required.
• Responsible for checking and reviewing work and business reports before sending them to the partner.
• Accountable for creating presentations to support weekly, monthly, and quarterly business reviews to report on the performance of the team, including sharing insights to support the data and highlight opportunities for improvement.
• Manage all staffing needs, including hiring, performance management, and vacation planning to ensure the team is running efficiently.
• Develop formal coaching plans and provide support to team members.
• Ensure the team follows all company security guidelines and take required action, if necessary.
• Take on additional managerial tasks as needed.
• Flexibility for meetings that may fall outside regular hours due to time zone differences.

Requirements

• Experience in project management, preferably in the gaming industry.
• Strong leadership and team management skills.
• Excellent communication skills.
• Ability to analyze KPIs and implement improvements.
• Experience in performance management and coaching.
• Familiarity with service delivery processes.
• Flexibility to accommodate different time zones.

Benefits

• Opportunity to work with a leading AAA gaming partner.
• Remote work flexibility.
• Supportive team environment.
• Professional development opportunities.