Merchant Success Manager - Remote

Overview

This role involves working across two platforms and brands, focusing on helping e-commerce merchants grow and succeed.

In Short

• Manage a portfolio of top-tier merchant accounts.
• Create and run success plans for merchants.
• Use data to identify trends and solve problems.
• Collaborate with Sales, Product, and other teams.
• Act as a strategic advisor for merchants.
• Work independently in a remote-first environment.
• Initiate improvements and solutions proactively.
• Familiarity with tools like Salesforce and Zendesk is a plus.
• 3+ years of experience in Customer Success or related fields.
• Passion for commerce and helping others succeed.

Requirements

• 3+ years in Customer Success, Account Management, or similar roles.
• Experience in fast-paced industries like e-commerce or SaaS.
• Ability to manage high-growth accounts.
• Strong analytical skills and comfort with data.
• Ability to switch between strategic thinking and hands-on tasks.
• Proactive and initiative-driven.
• Ability to work well independently.
• Familiarity with AI tools like ChatGPT is a bonus.

Benefits

• Monthly salary of 2400 - 2800 EUR gross.
• Health insurance.
• Inclusive and diverse team environment.
• Remote work flexibility.
• Access to mentorship and hackathons.
• Exciting team-building events.
• Free healthy lunch at the Rīga office.