Patient Care Specialist (Oncology) - Remote

Overview

The Patient Care Specialist (Oncology) is a vital role that ensures patients enrolled in support programs receive the highest quality service and support throughout their treatment journey.

In Short

• Main point of contact for patients in oncology programs.
• Conducts welcome calls to gather patient information.
• Informs patients about program offerings and obtains consent.
• Maintains knowledge of reimbursement mechanisms for oncology medications.
• Acts as a patient advocate exploring funding options.
• Coordinates program services for effective patient access to treatment.
• Collaborates with healthcare professionals to address patient needs.
• Reports adverse events and product complaints as needed.
• Requires a college diploma or university degree.
• 2-3 years of experience in healthcare or pharmaceuticals preferred.

Requirements

• Experience with drug reimbursement plans.
• Strong computer skills in a Windows environment.
• Bilingual in French and English is an asset.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced, team-oriented environment.
• Compassionate and empathetic approach to patient interactions.
• Attention to detail and sound judgment in decision-making.
• Flexibility to work varied hours as required.

Benefits

• Competitive pay and purchase discount program.
• Opportunities for online learning and career development.
• Supportive and inclusive work culture.
• Access to health and wellness initiatives.
• Commitment to diversity and inclusion in the workplace.