Customer Support Specialist - Remote

Overview

As a customer service enthusiast based in Mexico, you will recognize that our shops network is the cornerstone of our business and is the key to our ongoing growth and success. With your knack for solving tough problems and your focus on delivering exceptional customer service, you will thrive in a Customer Support job with Shopmonkey. As the driving force in building shop loyalty and growing our existing shop base, you’ll deliver effective relationship-based customer service in support of the department.

In Short

• Learn all about the Shopmonkey product suite and automotive industry
• Use a relationship-based approach, deliver best-in-class service to our shops
• Gather Shop information, access and fulfill shop needs, educate the shop
• Respond to shop complaints and service-related inquiries professionally
• Manage workload, maintain assigned schedule, and attendance standards
• Handle incoming requests from shops and ensure issues are resolved
• Utilize tools and resources to make appropriate recommendations
• Maintain a balance between company policy and shop benefit

Requirements

• Available to work Monday through Friday or Tuesday through Saturday
• Fluent in speaking and writing English
• 1-3 years of customer support experience in a high volume call center
• Clear, professional, friendly and informative communication style
• Enjoy creative problem solving and new challenges
• Self-directed learners and highly motivated
• Thrive in a dynamic & collaborative startup environment
• Adapt quickly to changing priorities and evolving customer needs

Benefits

• Medical, dental, vision, and life insurance benefits available
• Short term and long term disability
• Employee assistance program
• Generous parental leave
• 401(k) available upon hire
• 11 paid holidays
• Flexible time off
• Matching donations for approved charitable organizations
• Weekly internal product & company training sessions
• Individual career progression plans and training