Senior Product Manager – Client-Facing Product Expert - Remote

Overview

As a Senior Product Manager with a global focus, you will act as the face of the product, working closely with clients to present, demonstrate, and shape the product based on real-world feedback.

In Short

• Represent the product in client and executive meetings; deliver demos, lead discussions, and present at events, conferences, and webinars.
• Travel regularly to Shiji offices and customer sites worldwide to validate market problems and gather product feedback.
• Conduct market research and define requirements for current and future products through ongoing engagement with clients and prospects.
• Participate in strategic conversations, contributing product vision and market insight to support growth.
• Lead conceptual presentations and dialogues to provide business context for design and decision-making.
• Maintain initiative backlogs and prioritize features aligned with customer needs and business value.
• Define and strengthen synergies within the broader Shiji portfolio to enhance the product offering.
• Step in for Product Director when needed in strategic or operational meetings with customers and internal stakeholders.
• Act as a mentor to other PMs and POs, offering guidance on processes, communication, and customer engagement best practices.
• Take ownership of high-impact, cross-functional initiatives, ensuring alignment between product direction and client requirements.

Requirements

• 5+ years of experience in software product management or product ownership or development area.
• Experience in story writing, sprint planning, refinement, writing of release notes and sprint review presentations.
• 4+ years experience in hospitality industry either with product development, product management, implementations or support.
• Proven ability to represent the product confidently in external-facing scenarios, including client meetings, executive discussions, and industry events.
• Willingness and flexibility to travel internationally to gather product feedback and validate market needs across customer locations and internal teams.
• Strong capability in conducting market research and synthesizing insights into actionable product requirements.
• Strategic mindset with the ability to contribute to product vision and long-term planning in alignment with business goals.
• Experience in fostering collaboration across product portfolios to maximize value and consistency in the overall offering.
• Trusted to represent leadership in key meetings and drive alignment with stakeholders when needed.
• Demonstrated ownership of cross-functional initiatives, with the ability to align product direction with evolving customer and business requirements.

Benefits

• Challenging and creative technology environment with a great deal of freedom and responsibility.
• Feedback and initiatives are always welcome, you’ll also get full ownership to help shape the company's future.
• Opportunity to grow inside the global organization and develop yourself both professionally and personally.
• Flexible working hours and a modern workplace in one of our multinational offices.
• Regular company Events & Entertainments as well as access to various location-based benefits and Employee Assistance Programs.